Continuous Feed Not Working For Scanning

[SteelerFanChris]

I just purchased this OfficeJet Pro 9025e all-in-one printer.  Since it does not come with a manual, i'm having to figure this out on my own.  I'm trying to use the automatic feeder to scan documents.  I've verified that the feeder works - I placed a document in the feeder try, selected "copy" on the screen, and the document feeds through and then prints a copy.  However, when I put a document in the feeder, and then go through the selections to scan it to my computer, you hear the scanner engage, with the document still sitting in the feeder, and then a few seconds later, a blank white sheet pops up on my computer.  I try pushing on the document, thinking maybe it needs help to "grab" it, but nothing.  The feeder obviously works, as it works for copying, but why will it not work for scanning?

[Dragon-Fur]

@SteelerFanChris 

Welcome to the HP Community --

Nice printer - Yes - it scans...

From the printer's Home Page Category Setup & User Guides

User Guide - HP OfficeJet Pro 9020e series

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

"Computer" - Relevant to Windows

Scanning from printer control panel to computer requires that the full driver printer software be installed AND that the Scan to Computer feature is enabled.

Alternatively,

Set up and use

Webscan (EWS)

OR

HP Smart application appropriate for your device (computer, tablet, phone)

OR

Other scan app / software - for example, HP Scan and Capture app (for supported versions of Windows)

=======================================

Printer - Software

 - Windows

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

Example - HP Scan - PDF - Menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_9

Example - HP Scan - Windows - Simple PDF Scan

HP_Smart_Win_Scan_Document_Save_1

Example - HP Smart - Mobile - Scan > Document

HP_Smart_Mobile_Scan_PDF-Image_Options_7

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Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

NOTE: Webscan feature is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only: Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

EWS_9025_Webscan_4

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HP Scan and Capture

 HP printers - Scan with HP Scan and Capture (Windows)

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

HP Scan and Capture features an adjustable screen size.

Application controls / options

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

Scan_and_Capture_Add_Select_Device_2

Scan_and_Capture_Document-Photo_Settings_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 9020e All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[SteelerFanChris]

Thank you so much for the detailed response!!  I wound up talking to an HP tech, and it took over 2 hours to get corrected, with him linked-in to my computer to resolve the problem.  Apparently, there was a setting on my computer for "Scan" that was defaulted to a Windows setting, that he switched back to "Scan" only.  This was after also reinstalling the driver suite.  I think that both were the cause because 1) after he reinstalled the driver suite, several more app icons populated my desktop that were not there previously, even though i originally downloaded and installed the exact same driver suite when I set up the printer and 2) even after re-installing the driver suite, the document feed still did not function until he made the switch on the "Scan" properties on my computer.  

The document feed worked when I copied documents from the printer, but not when scanning.  The feeder worked for both, however, when copying and scanning was initiated from the app on my computer.  The tech said this was an isolated case and was related to Windows, rather than the printer.  It's been a few days since he corrected the issue, with computer shut-downs and reboots each day, and so far, still working.

Thank you again for your assistance and information provided in your response!!

[Dragon-Fur]

@SteelerFanChris 

Update - Replace Example plate

You are welcome.

Good that it's fixed.  ✔️

True - When the full driver printer software is fully installed, generally two shortcuts are added to the Desktop - one each for Print and Scan.  An additional shortcut might be added for "Supplies".  Adding the shortcuts is not the only measure of true installation success -- the shortcuts are certainly one of the hallmarks of the process.

Model Dependent

Perhaps the "Scan properties" setting mentioned in your post is the one in Scan Properties > Events

It's true that where the Scan Properties is available and relevant, (that) certain settings can produce unexpected results.

That said, Scan Properties is definitely related to the printer so I'm likely off-track.

Interesting that "it" is considered isolated --  few things in printing and scanning are considered a true anomaly. 

Smiling.

Example Reference - Scan Properties

Scan_Properties_Events_2

Happy Scanning!

Happy New Year 2024 !  🎉

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"