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‎08-19-2023 10:46 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

Everything works pretty well with my printer,

BUT:

When trying to copy, it defaults to Envelope size and can't be changed

Can anybody HELP?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2023 01:32 PM

HP Recommended

@mlaur 

 

Welcome to the HP support community.

 

I understand that you are getting copying issues, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎08-21-2023 01:32 PM

HP Recommended

@mlaur 

 

Welcome to the HP support community.

 

I understand that you are getting copying issues, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-22-2023 06:39 AM

HP Recommended

Thank you so much!

Was this reply helpful? Yes No

‎08-22-2023 08:24 AM

HP Recommended

@mlaur 

 

You  are welcome.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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