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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
MDB200
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Copy Function stopped

HP Recommended
HP Envy 7643
Microsoft Windows 10 (64-bit)

I have a HP Envy 7643 The copy function stopped. Print ,Fax, And scan still work

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
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@MDB200

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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sandytechy20
HP Support Agent
HP Support Agent
28,429 21,691 1,528 1,453
Message 2 of 2
Flag Post
HP Recommended

@MDB200

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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