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‎10-07-2021 04:13 AM

HP Recommended
Product: Officejet 4630

My printer is no longer copying. Goes through the process, but page comes out blank. No beeps or any other sign of malfunction. 

 

Printer function still working both from laptop and handheld device 

 

Operating system is windows 10 Pro

 

Have tried unplugging printer and starting it again. This does not help

Category:
1 REPLY 1

‎10-07-2021 12:11 PM

HP Recommended

Hi,

Please Print and evaluate a Print Quality Diagnostic report as listed on Solution seven of below support document:

https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/530...

 

Can you see an expected printout, including any color as shown by the included example, or may you see any missing color there?

 

Can you scan from your computer or would that too provide a blank preview?

 

Shlomi



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