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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-21-2024 03:51 AM

HP Recommended
Product: HP LaserJet MFP 135 W
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I have recently bought a new HP LaserJet MFP 135 w and it’s copying function is not working fine for some reason and only when I try to copy does it not work, scanning function is fine and so is it’s printing part, but whenever I try to copy something (putting paper in tray above and pressing start button) it gives smudges or prints something from the backside of the paper as well for some reason

Category:
1 REPLY 1

‎02-23-2024 08:24 AM

HP Recommended

Hi @ShehrozHaider,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with a copy.

 

This could be a hardware issue, however, perform the steps from this video URL and see if that helps. 

 

You may also refer to this document for other print quality issues. 

 

Update firmware. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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