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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-03-2020 09:59 AM

HP Recommended

When attempting to make a copy of a picture, either through the ADF or placing the original picture on the glass, the product that comes out has a lot of yellow in it.  When I send the picture from the computer to be printed, the picture color prints perfectly.  Anyone have any recommendations as to how I can fix this issue?

Category:
1 REPLY 1

‎11-16-2020 11:26 AM

HP Recommended

@ChaseTrouble

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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