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‎04-05-2021 02:00 PM

HP Recommended
Product: OfficeJet Pro 8715

Problem: Copying a document placed on the flatbed is painfully slow. Printing from PC or laptop is normal. 

The printer is very slow -- it seems to be scanning/printing the document as if it's a photo. 

 

This problem arose after I copied an old 4x6" photo onto plain paper to send in a card. I chose this red circled setting on the screen for photo quality:

Honormaple_0-1617652511182.jpeg

Attempted Solutions:

I have turned off and rebooted the printer twice. No change.

Device was purchased 1/2018 so out of warranty.

I attempted to go to "Copy" setting several times with hope that the copier will reset to normal printing mode. 

 

I had also done an update during this time and again another update today. None of the updates resolved this issue. Could an update have coincidentally caused this problem?  

 

I use this copier feature on my All-In-One frequently for my teaching so I am seeking an urgent resolution. 

 

Thank you to anyone who can assist me. 

 

Category:
1 person had the same question
2 REPLIES 2

‎04-05-2021 02:14 PM

HP Recommended

I would select the gear next to the preview icon you circled in red and make sure you have no accidently set some defaults that are slowing the system down.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-05-2021 03:50 PM

HP Recommended

I checked the gear settings, and everything on normal.

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