Copying glass light not working

[Gabriela2318]

When I try to make a copy using the glass on top, the scanning light does not turn on. This makes the papers come out all black. I am unable to make copies using the scanner on top. My printer is HP DeskJet 2700e. 

[A_Gayathri]

Hi @Gabriela2318,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the scanning light on your HP DeskJet 2700e is not turning on when you attempt to make a copy using the glass on top, there could be a few possible causes for this issue. 

Here are some troubleshooting steps you can try:

Restart the Printer: Sometimes, a simple restart can resolve temporary issues. Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on again.

Check Power Connection: Ensure that the printer is properly connected to a power source and that the power cable is securely plugged in.

Inspect Scanner Area: Open the scanner lid and check for any obstructions or debris that may be blocking the scanning light or the scanner mechanism. Clean the scanner glass and surrounding areas with a soft, lint-free cloth.

Firmware Update: Check if there are any firmware updates available for your HP DeskJet 2700e printer. Updating the firmware can sometimes resolve hardware-related issues. Software and Drivers for HP DeskJet 2700e All-in-One series

Reset the Printer: Perform a reset on the printer to restore it to its default settings. The steps to reset the printer may vary depending on the model, so refer to the printer's user manual for instructions on how to perform a reset.

Refer to this document: HP DeskJet 2700e All-in-One series user manual 

I hope this helps. 

Take care and have a good day.

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