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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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bevgr
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Cropping scanned photos

HP Recommended
HP Officejet 6962
Microsoft Windows 10 (64-bit)

I have used this printer to scan and crop many photos to save to my desktop computer.  Now suddenly when I scan the photo, crop it, and click done, it won't save the cropped image.  It goes back to the original uncropped scanned image.  Is this because of an upgrade to the app?  How can I get it to do what I want it to again?  Thanks

 

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Dragon-Fur
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HP Recommended

@bevgr 

 

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@bevgr wrote:

I have used this printer to scan and crop many photos to save to my desktop computer.  Now suddenly when I scan the photo, crop it, and click done, it won't save the cropped image.  It goes back to the original uncropped scanned image.  Is this because of an upgrade to the app?  How can I get it to do what I want it to again?  Thanks

 


Might be due to an update - there have been numerous reports of the crop function falling into a pile of rubble.

 

Presumably, the following works for at least some people:

Uninstall the app from Settings > Apps > Apps and Features

Restart the computer and log in

"Get" a new copy of the HP Smart app from the Microsoft Store

 

What else?

If you have not done so, consider installing the update for the printer Firmware.

At this writing, the current update is marked "Critical"

Reminder:  Always read the description and any other sections before installing Firmware.

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

 

and

If you have not done so, download-save-install the Full Feature Software for the printer

HP OfficeJet 6960 All-in-One series Full Feature Software and Drivers 

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

 

Try using "Detect Photos" or, for documents, "Detect Content on Page" to control what is scanned.

 

Example - HP Scan - JPEG / Image

9025_HP_Scan_menu_JPEG_19025_HP_Scan_menu_JPEG_1

 

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Right.

What else?

What about the rest of us?

For now, use a different application to scan / crop.

 

Example

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

 

Scan_and_Capture_Crop_1Scan_and_Capture_Crop_1

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6962 All-in-One Printer 

 

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Dragon-Fur

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