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David 3D scanner software license problem

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David 3D scanner
Microsoft Windows 10 (64-bit)

Hi! After I updated my original DAVID usb flash drive with the DAVID_Setup_3.10.4.4657.exe, I can not use it, because when I start the program, it gives an error messege:

"License status: non-negative number required.

Parameter name count

You won't be able to save in Shapefusion, and new scans can only be saved in a reduced resolution."

 

Please help me!

 

Thank you in advance!

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Check your inbox, you will get a message with an email address where you can ask for help.

I am an HP Employee

Original David Team Member
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Hi there,

 

we have a similar problem. We have an SLS-2 system. The USB drive does not work. What could we do?

David

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hello, got similar issue

but what i am using is license key file not use key

can i reactive mine license ?

i still got the purchace record i mine mail box

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Are you in the US or EMEA?

I am an HP employee
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