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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-11-2025 09:30 AM

HP Recommended
Operating System: Microsoft Windows 11

My scanner was adding black lines to each scanned document, now it only scans blank pages whether the pages are fed thru the doc feeder or glass top.  Please advise.  Thanks 

1 REPLY 1

‎03-14-2025 01:10 PM

HP Recommended

@RWHome, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

 

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I suggest you to refer these guides:

Resolve scan quality problems on HP printers | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

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