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- DeskJet 2742e not scanning

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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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08-17-2022 10:15 PM
Product: HP DeskJet 2742e All-in-One Printer
Operating System: iOS
My brand new HP DeskJet 2742e All-in-One printer occasionally scans via the HP Smart app on my iPhone and iPad, but most of the time it does not. I get the following message: “Feature Unavailable. This feature is not supported by the
selected printer. Connect to a different
printer to use this feature.”
As I said, sometimes it works but more often it doesn’t. How can I fix this so it can scan consistently?
Thanks.
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