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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-29-2024 10:34 AM

HP Recommended
Product: HP Notebook - 14-am015la (ENERGY STAR)

Deskjet 2050  J510 not recognized as scanner but prints OK, ocurred as Windows 10 reload

Category:
3 REPLIES 3

‎03-03-2024 07:28 AM

HP Recommended

Hi @1RdR2_,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with scanning on your printer.

To understand the issue and help you, please share the details listed below:

 

- Any error message or Blinking lights (if any) on the unit when you scan?

- May I know which application you are using to scan?

- When was the last time your printer was working fine while using the scan feature?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print or scan eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎03-03-2024 09:05 AM

HP Recommended

Thank you for answering my cry for help. After trying various things, it suddenly started recognizing the scaner and has not failed since.

Was this reply helpful? Yes No

‎03-03-2024 10:44 AM

HP Recommended

Hi @1RdR2_,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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