• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-07-2021 08:31 AM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

I have just collected a Deskjet 2710e, I can scan ok with grey output but when I select colour the page output has a pink background. I have scanned a white page, and the issue still remains. I have powered off, and disconnected from power and issue still persists. I have checked for previous content on the community portal and the link provided does not work. I have cleaned the glass, but the same.

 

I have downloaded the HP Print and Scan Doctor 5.6.2 which just went through the installation again.

Category:
3 REPLIES 3

‎10-10-2021 10:58 AM

HP Recommended

@RCAS1972

 

Welcome to the HP Support Community.

 

Does the same happen copies too?

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-10-2021 12:42 PM

HP Recommended

I have checked for any firmware updates via EWS, and none are available. The issue also persists when I do a colour copy, all is fine in B&W. Talking to an agent, it was mentioned to return the printer back to the store!

Was this reply helpful? Yes No

‎10-12-2021 07:20 AM

HP Recommended

Yes, looks like a hardware issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.