Deskjet Plus 6000 series (9605CE) scanning itself canceled during scan process

[LIPETKA]

When start scanning via HP smart it looks all OK. But after about 20 sec when scan it should be almoast finished it send message that scanning was canceled within scanner.

[Jay_G24]

Hi @LIPETKA,

Welcome to the HP Support Community

I'd like to help!

To assist better -

• What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
• How is the printer connected to the device USB or wireless?

Let me know!

[LIPETKA]

Hi Jay_G24

I am using windows 10 PC and wireless conection

BR

Peter

[Jay_G24]

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP smart

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Hope this helps! Keep me posted

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Jameson12475]

Hi, Have you found any proper solution for it. As our deskjet Plus 6000 series was working properly and scanning very quickly. But today I was scanning eat strawberries documents. And it get stuck automatically. The scanning get stopped. So kindly share the method through which you have fixed your printer issue.

[LIPETKA]

I was not able to restart scanning. I bought new device ENVY 6020 which works. But scanning is much slower.

[Jay_G24]

Were you able to install HP Easy start and scan using  the drivers?

Let me know!

[LIPETKA]

I alreday  have installed HP smart print. I print now by selecting a printer while smart print is not able to locate new printer.  But at least I can print and scan. It is not full function as before.

[Jay_G24]

I understand you are having issue with HP Smart. 

Have you tried installing the HP Easy Start for drivers?

Let me know!

[LIPETKA]

Hi - Yes I did. Sometimes it works, sometimes not or sometimes it is really very slow.