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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-23-2021 05:00 AM

HP Recommended

I have a problem that I can't figure out!! So I'm hoping somebody will be able to help me,I have a Chromebook Acer I have tried to scan from printer which is Officejet Pro 6960 & when I go to scan it comes up with disabled please get In touch with the person that has set It up which is me!!

can anybody help as I need this for my business as well as for studying

 

Ki Regards 

Category:
2 REPLIES 2

‎01-23-2021 09:00 AM

HP Recommended

Hi,

You would need to enable the Webscan feature within the Settings tab, review below support document about enabling and using Webscan:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎03-01-2021 12:12 PM

HP Recommended

Hi 

Many thanks for getting back to me however I have downloaded the attachment however when i go to open It It's all in computer jargin which I don't understand 

Please help as I will be needing this for my studies 

Kind Regards 

Helen Mcw

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