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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-09-2021 02:02 PM

HP Recommended
Product: HP OfficeJet Pro 8025E

HP OfficeJet Pro 8025E will only let me scan items from the glass. 

Category:
3 REPLIES 3

‎09-15-2021 12:28 PM

HP Recommended

Hi @AnneClare,

 

I'd like to help!

 

To assist better -

  1. Are you able to make copies using the feeder?
  2. What application are you trying to scan from?
  3. How is the printer connected to the device USB or wireless?
  4. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎09-20-2021 09:08 AM

HP Recommended
  1. Are you able to make copies using the feeder?--- Yes
  2. What application are you trying to scan from? ---- The printer 
  3. How is the printer connected to the device USB or wireless?  --- Wireless
  4. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? ---- Iphone and Dell laptop with Windows. 
Was this reply helpful? Yes No

‎09-21-2021 09:49 AM - last edited on ‎07-14-2022 06:59 AM by Retired

HP Recommended

Thank you for getting back to me.

 

Have you installed the full feature software driver?

 

If you have not, you can download from this link:

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

HP Customer Support - Software and Driver Downloads 

 

After downloading and installing the software, you can click on the printer icon (on the desktop) and the HP Printer Assistant will start.

 

Click on scan and the Scan dialog box will pop up. 

 

Make sure you select the Source to be "Use Document Feeder if Loaded."

 

An example is shown below on selecting "Save as PDF" with the Source being the ADF.

 save as pdf_source adf.jpg

 

Keep me posted with the results.

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