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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-01-2020 01:36 AM

HP Recommended
Product: HP 6970
Operating System: macOS 10.13 High Sierra

I'm using a HP 6970 and trying to scan double sided from the document feeder. It starts scanning fine each time, but partway through (about 4 or 5 pages in) it fails.

 

The message in the message centre is: "HP OfficeJet Pro 6970 is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the device and try scanning again."

 

The printer is still on though and there's no issues with the network.

 

Any suggestions as to how to correct would be most welcome!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2020 02:06 PM

HP Recommended

Hi Kumar

 

Already solved - updated the drivers and it did the trick.

 

Didn't realise they weren't updating automatically...

 

Thanks for your response anyway.

 

Graeme

View solution in original post

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3 REPLIES 3

‎03-03-2020 07:57 AM

HP Recommended

Hi @Graeme77

Welcome to the HP Support Community. To assist you better, I would like to know the following:

 

Which application are you using to scan from your MAC?

How is the printer connected to the MAC?

 

For now, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Try scanning.

 

Hope this helps! Keep me posted for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-05-2020 02:06 PM

HP Recommended

Hi Kumar

 

Already solved - updated the drivers and it did the trick.

 

Didn't realise they weren't updating automatically...

 

Thanks for your response anyway.

 

Graeme

Was this reply helpful? Yes No

‎03-06-2020 05:30 AM

HP Recommended

@Graeme77

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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