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Document Feeder on my new 8028 will not work.

HP Recommended
JetPro 8028
Microsoft Windows 10 (64-bit)

Document feeder on my new 8028 has the same issue. The solution provided is not useful. The example the HP technician posted shows the feeder opening hinged to the side of the printer. My document feeder is hinged and opens the rear of the printer. 

 

Please provide a better solution.  Thank you.

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HP Recommended

@Meangino 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Open

 User Guide - User GuideHP OfficeJet Pro 8020 series

Illustration - Page 6

 

Not sure what to tell you.

I don't know what solution you were provided.  ??

 

The printer illustration and the drawing associated with it should be accurate for this printer series.

 

What is the product number of your device?

Finding your Product Name, Product Number, or Serial Number

Reminder:  Never post the serial number or any private information in the Community – we are a public resource.

 

What is the issue?

That is, how do you know the ADF is not working?

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8028 All-in-One Printer 

OR

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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Regarding where I saw the solution, it was in another thread on this forum with a similar subject line. It showed the top hinged on the side.  The manual in your link shows the top hinged at the back, as printed is set up.

 

When I place documents in the document feeder, they do not move;  I have to place documents on the glass scanner in order to scan.  

 

Do you have any ideas to make the document feeder, well, feed scanned documents?  Thank you.

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@Meangino 

 

OK - Mystery thread.

 

You are convinced you are looking at the wrong data.

I still don't know what you are doing, what you are looking at, or which printer you have.

We are at an impasse.

 

One more try...

 

Basics here:

HP Printers - How to Scan (Windows)

 

 

Officejet Pro 8028 printer:

Do not open the Document Feeder to place documents into the Document feeder tray.

 

HP OfficeJet Pro 8028 - Top feeding ADF 

 User Guide

Page 28

 

Partial Excerpt

To load an original in the document feeder

1 Load your original print-side up into the document feeder.

a  .If you are loading an original printed in portrait orientation, place the pages so that the top edge of the document goes in first. If you are loading an original printed in landscape orientation, place the pages so that the left edge of the document goes in first.

 .Slide the paper into the document feeder until you hear a tone  🎶 or see a message on the printer control panel display indicating that the loaded pages were detected. 

 

TIP:  For more help on loading originals in the document feeder, refer to the diagram on the document feeder tray.

 

 

Next, 

The software / application you are using must be set to use the ADF as opposed to the flatbed (glass).

 

Documents do not move until the application / printer control you are using starts pulling the documents.

 

For example, you need to activate the feeder by starting a job.

 

Good Luck.

Stay Safe.

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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