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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Document feeder jam error - no jam found

HP Recommended
OfficeJet Pro 8720
macOS 10.15 Catalina

I have a HP OfficeJet Pro 8720. I was using the scanner with the ADF yesterday then got an error "Document feeder Jam". There is no jam but the error won't go away. Now I can't do anything except print. I have seen this posted a few times but have not seen a solution. This printer is now like a big anchor. Useless for me. I would love to find a solution to this problem if anyone has one.

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Welcome to the HP Support Community.


Does this happen while copying as well from the Feeder?


Try a firmware update:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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