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Does not copy

HP Recommended
HP Deskjet 2542
Microsoft Windows 10 (32-bit)

HP Deskjet 2542 when I press the copy button the light goes always to the right as if want to start. it stay there for about 10 Second and then it give me a blank page. Printing thru the PC it's ok. I have try all the tips, reloading the set up, updated the firmware, re-setting by shutting the power off many time with no luck. 

Villa

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Collina, Welcome to the HP Support Community!

 

This looks like a hardware issue with the scanner mechanism. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken. In this case, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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