The printer works fine and it will scan photos from my computer but it will not scan directly from the printer. When I place a document on the glass and select the scanner option or when I select Scan from the HP Smart menu it only prints out a set of dark vertical lines.
I have a Mac so the Scan Doctor does not work. I have tried the virtual assistant and that did not help at all. I have uninstalled and reinstalled, I have Shut Down and restarted the computer and the printer. All without luck. I feel like this isn't a major problem but I just cannot figure it out.
You can also install the HP Smart App and print and scan using the app.
You may also add the AirPrint printer to the Mac printer queue
Add the Air Print printer to the Mac printer queue
Confirm you are using Air Print by adding the printer in System Preferences.
Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
Check if your printer name displays in the Printers list, and then do one of the following steps.
If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
Open a document or photo, click File, and then click Print.
Hope this helps! Keep me posted.
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