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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-29-2020 04:51 AM

HP Recommended
Product: HP PageWide Pro 477dw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I just received your HP PageWide Pro 477dw printer, i finished setting it up and I'm having a problem with scanning to network folder.

When I click to scan, the printer does nothing and displays that 0 files have been sent.

And if I ask for a preview, it scans but the file is not sent during validation.

I also compare the settings with other printer and the settings are the same.

Do you have a solution?

Thanks, best 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2020 06:10 AM

HP Recommended

Well,

 

Thanks anyway for your help but I'll have to fend for myself because you don't intend to answer.

 

We take so-called professional devices thinking that we have good material, but as soon as we have a problem there is no one.

 

Thanks, best regards.

View solution in original post

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1 REPLY 1

‎10-01-2020 06:10 AM

HP Recommended

Well,

 

Thanks anyway for your help but I'll have to fend for myself because you don't intend to answer.

 

We take so-called professional devices thinking that we have good material, but as soon as we have a problem there is no one.

 

Thanks, best regards.

Was this reply helpful? Yes No
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