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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
FRP92
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Double sided scanning from HP smart App unavailable

HP Recommended
Officejed 9012e
Android 9.0 Pie

Unable to select between single sided & double sided scanning when using the HP smart App to scan documents.

 

Using Samsung galaxy s20 latest software.

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greenturtle
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

There is a workaround:  Scan and reload pages and then reorder the pages in the correct order:

 

https://www.youtube.com/watch?v=6qAt1Do-2Hk

 

These resources will be useful for the printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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FRP92
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Seems like a lot of manual work involved in a workaround for a printer which is supposed to support automatic 2 sided scan feature.

 

Suggest the App is in need of an update to add this feature.

 

Cheers

FRP

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greenturtle
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Hi @FRP92 

 

Agreed that it is a laborious process!

 

The experience using HP Smart on Windows and HP Scan (with HP FULL software) is much better.

 

Will suggest to use the HP Smart app on Windows or the HP FULL solution software (on Windows PC) where possible:

HP Smart on Windows

https://www.youtube.com/watch?v=mYo9nDWkNoI

 

HP Scan (from FULL software)

https://www.youtube.com/watch?v=whNBwEeS1o8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
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ShlomiL
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Hi,

Please use the Mopria Scan app to scan, it does support your printer and support two-sided scanning on Android devices too.

 

Be sure to set the Source as Feeder, then you will be given with a Two-sided option.

 

Attaching the support document to scan with Android Devices, also Mopria Scan is listed as an option:

https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Cheers,

Shlomi



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