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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-12-2021 05:52 PM

HP Recommended
Product: Officejed 9012e
Operating System: Android 9.0 Pie

Unable to select between single sided & double sided scanning when using the HP smart App to scan documents.

 

Using Samsung galaxy s20 latest software.

4 REPLIES 4

‎10-12-2021 06:31 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

There is a workaround:  Scan and reload pages and then reorder the pages in the correct order:

 

https://www.youtube.com/watch?v=6qAt1Do-2Hk

 

These resources will be useful for the printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎10-12-2021 06:52 PM

HP Recommended

Seems like a lot of manual work involved in a workaround for a printer which is supposed to support automatic 2 sided scan feature.

 

Suggest the App is in need of an update to add this feature.

 

Cheers

FRP

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‎10-12-2021 07:21 PM

HP Recommended

Hi @FRP92 

 

Agreed that it is a laborious process!

 

The experience using HP Smart on Windows and HP Scan (with HP FULL software) is much better.

 

Will suggest to use the HP Smart app on Windows or the HP FULL solution software (on Windows PC) where possible:

HP Smart on Windows

https://www.youtube.com/watch?v=mYo9nDWkNoI

 

HP Scan (from FULL software)

https://www.youtube.com/watch?v=whNBwEeS1o8

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan
youtube.com/watch?v=whNBwEeS1o8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
HP OfficeJet 9010|9015|9020|9025 : Using HP Smart to scan a 2 sided document
HP OfficeJet 9010|9015|9020|9025 : Using HP Smart to scan a 2 sided document
youtube.com/watch?v=mYo9nDWkNoI
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using HP Smart for the HP OfficeJet Pro 9010 AiO Printer series. This ...
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‎10-13-2021 12:56 PM

HP Recommended

Hi,

Please use the Mopria Scan app to scan, it does support your printer and support two-sided scanning on Android devices too.

 

Be sure to set the Source as Feeder, then you will be given with a Two-sided option.

 

Attaching the support document to scan with Android Devices, also Mopria Scan is listed as an option:

https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Cheers,

Shlomi



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