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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Pavilion p7-1520t CTO Desktop PC
Microsoft Windows 11

The scan app used to support duplex scanning. It used to 1-scann side one, 2 -prompt to reinsert side two, 3 -scan side two, and finally 4 -sort/match the pages together. Even know the option for duplex is on the screen, when side one is complete, I am no longer prompted to reinsert the documents to finish the scan.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to download and use the HP FULL software solution software:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m130-series/9365370/m...

 

Else, can try using Mopria Scan on an Android phone for 2 sided docuemnt scan, this printer is Mopria Certified and can use the Mopria Scan. This resource (example) shows how it's done:

https://www.youtube.com/watch?v=l-64FF_x-vU

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjKuLU8lrlp4dTDkv9236ZP

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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This tutorial shows how to Scan a 2-sided Document with Mopria Scan on a Printer with an Automatic Document Feeder. No account created, No sign-ins needed.
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