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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-14-2021 01:15 PM

HP Recommended
Product: Officejet 6968
Operating System: Microsoft Windows 10 (64-bit)

I've had my Officejet 6968 for a year or two year and have used normal scanning without issue. Now I have a 60+ page, double-sided document I need to scan so I figure its time for my to finally use the double-sided scanning on the document feeder.  Well, apparently that doesn't work from Windows so I have to download the latest HP software -- HP Smart. I do that ... but apparently its duplex scanning isn't supported there either. I see some mysterious references here on the forum to "Full Feature Software" but that must be old software because I can't find it at all.

 

Duplex scanning was the "killer feature" that caused me to buy this model so I'm disappointed that I need some esoteric software to unlock it. How do I get my duplex scanning? 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2021 03:24 PM

HP Recommended

@majeth 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Specifications

Printer Specifications for HP OfficeJet Pro 6900 Printers

Section:  Scanning specifications

Partial Excerpt:

Automatic duplexing (two-sided scanning) from ADF, 6970 series only

 

============================================================

So, you can scan, but not using automatic duplex with your printer model.

You'll have to scan and "add Pages".

 

Printer Software

 

===================================================================

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

Download - save - run

 HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

 

Full driver provides print and scan functions supported by your printer.

===========================================================

 

How-to Document:

 

 How to Scan (Windows)

 

Video Help

HP OfficeJet 5230 | 5220 | 5255 | 6950 | 6960: Scan 2 sided documents and automatically sort pages 

 

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

 

References / Resources

 

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-14-2021 03:24 PM

HP Recommended

@majeth 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Specifications

Printer Specifications for HP OfficeJet Pro 6900 Printers

Section:  Scanning specifications

Partial Excerpt:

Automatic duplexing (two-sided scanning) from ADF, 6970 series only

 

============================================================

So, you can scan, but not using automatic duplex with your printer model.

You'll have to scan and "add Pages".

 

Printer Software

 

===================================================================

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

Download - save - run

 HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

 

Full driver provides print and scan functions supported by your printer.

===========================================================

 

How-to Document:

 

 How to Scan (Windows)

 

Video Help

HP OfficeJet 5230 | 5220 | 5255 | 6950 | 6960: Scan 2 sided documents and automatically sort pages 

 

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

 

References / Resources

 

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No

‎02-15-2021 12:19 PM

HP Recommended

Thanks Dragon-Fur! That software seems to be the one I need! 

Was this reply helpful? Yes No

‎02-15-2021 12:31 PM

HP Recommended

@majeth 

 

You are welcome.

 

Stay Safe!

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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