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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8715
macOS 11.0 Big Sur

Just had a first incident of multiple page result when scanning. As an example, I scanned a three-page file via ADF, one-sided. The scan resulted with 22 Page 1 images, 21 Page 2 images, 18 Page 3 images. I'm not sure if this might be related to the recent upgrade to Big Sur, but to have a 3 page scan turn into 60+ page file is not an efficient use of my time to delete the extra pages. Anyone else have this issue? Any solutions available? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Jay_Dallas,

 

You may try scanning using the Mac itself and let me know the outcome.

https://support.apple.com/en-il/guide/mac-help/mh28032/mac

 

Thanks,

riley-rafa

 

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

View solution in original post

5 REPLIES 5
HP Recommended

Hi Jay_Dallas,

 

You may try scanning using the Mac itself and let me know the outcome.

https://support.apple.com/en-il/guide/mac-help/mh28032/mac

 

Thanks,

riley-rafa

 

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Recommended

That worked, thanks riley-rafa. I was still hoping to be able to use the HP Smart app, but if I need to use this method for awhile, I can adapt.

HP Recommended

Thank you so much!! Thank worked for me too.

HP Recommended

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks for the suggestion! I deleted the app, then saw there was an update a couple of days ago. I reinstalled the app, ran a test scan, and it seemed to work just fine - no duplicating of pages.

 

Very grateful for this community!! Thanks to everyone being a part of it!!

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