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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Have had an ENVY 4500 series installed for some time. For some reason I am unable to scan.  I get an error message " HP Envy 4500 Series not Found" when I try to scan from the computer,  and a message to "make sure the printer and software is installed on your computer and that scan to computer is enabled " on the printer.  I am able to copy and to print documents

from the computer.  Using Windows 10 Pro.

1 REPLY 1
HP Recommended

Hi @Backbreaker,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to copy?
 

Please perform the steps from this document and check if the copy works

 

Also, install HP print and scan doctor Fix printing and scanning problems with HP Print and Scan Doctor, a free tool for Windows.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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