ENVY 6455e Document Feeder not working.

[Kathy_K]

I just installed a new HP Envy 6455e along with the HP Smart app.  Everything works except that I cannot get it to Scan or Copy sheets from the document feeder.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can refer to this resource on how to copy:

https://www.youtube.com/watch?v=0m9WFf2LY_I

For Scan, this would be useful:

https://www.youtube.com/watch?v=PF-KB-OIGeY

Hope that helps!

[Kathy_K]

The videos are nice for seeing how to use the printer.  However my problem was that when a document (or documents) are placed in the ADF, and the printer recognizes that, when the copy button is pressed, the document is not fed in, a blank page is copied from the printer glass instead.

I found a proposed solution in HP Support - which was opening the ADF and cleaning the mechanism. 

I did clean it, but while testing, I discovered that the only way to get the ADF to work is to open it, push the document forward a bit, reclose and then hit the copy button.  Then the document grabber will get it.  

[greenturtle]

Hi @Kathy_K 

Looks like from the description, the  document feeder is not as reliable if the document is fed properly.

If it's still under warranty, would suggest to contact HP for a replacement?

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope that helps!