ENVY Photo 7858 printer will print but not scan on my MAC with wireless connection

[flamingo7]

HP ENVY Photo 7858 printer will print but not scan on my MAC with wireless connection.

[Pallipurath]

Hi @flamingo7,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP ENVY Photo 7858 is able to print but not scan on your Mac over a wireless connection, you can follow these troubleshooting steps to resolve the issue:

Check Connections:

• Ensure that the printer is connected to the same wireless network as your Mac.
• Verify that the wireless signal is stable.

Restart Devices:

• Restart both your printer and your Mac.
• Power off your router and turn it back on after waiting for 10-15 seconds.

Update Drivers and Software:

• Ensure that you have the latest HP software and printer drivers installed on your Mac.
• You can download the latest drivers from the HP Support.

HP Easy Start:

• Use the HP Easy Start application to reinstall the drivers and software.
• Download HP Easy Start from the HP Support website and follow the instructions to properly set up your printer.

Check Printer Settings:

• Ensure that the scanner is set up correctly.
• Open HP Utility from your Applications folder and ensure that the scanner is detected.

Use HP Smart:

• Download and install the HP Smart app from the Mac App Store.
• Add your printer to the app and try scanning a document to see if the issue persists.

Firewall Settings:

• Check your network’s firewall settings to ensure that they aren’t blocking the connection between the scanner and your Mac.

Perform a Scan Test:

• Open the “Image Capture” app on your Mac, which is found in Applications > Utilities.
• Select your printer from the list and try to scan.

Take care and have an amazing day!

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Regards

Pallipurath.