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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-21-2021 03:57 PM

HP Recommended
Product: HP Envy 6052
Operating System: iOS

Hello,

I am using an HP Envoy 6052 on a Mac OS Mojave, and can scan and save then when I go to edit it will not load the image and the page is blank or if I can edit it will freeze and I lose the image, hence I save each as when I have a batch of scanning I lose everything -not fun on the 15th page.  Any suggestions?  

Category:
1 REPLY 1

‎02-24-2021 04:35 AM

HP Recommended

Hi @Scanman2019,

 

I'd like to help!

 

Try the below suggestions -

 

  1. Uninstall HP Smart 
  2. Try updating mac/ios and printer firmware
  3. Install HP Smart from the APP store 

    Try updating mac and printer firmware

     

    To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

     To update Mac, try these steps - How to update the software on your Mac

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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