Envy 5014 scanning issues l

[HoneyBadger061]

I have an Envy 5014, i bought it years ago but never had a need for it until now so I just set it up, it’s connected to the internet, I’ve gone through the app and everything I can see to update it but when I try to scan it comes up with a code saying to download hp software(full software and drivers) but I can’t seem to find that anywhere in the app or on the website

[Hawks_Eye]

Hi @HoneyBadger061 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're encountering a common issue with setting up the scanning functionality on your HP Envy 5014. Here's how you can resolve it:

Download Full Software and Drivers:

• Visit the HP Support page for the Envy 5014 and download the HP Easy Start Printer Setup Software. This includes the full software and drivers needed for scanning.
• Follow the on-screen instructions to install the software and complete the setup.

Install the HP Smart App:

• If you haven't already, download the HP Smart app from the Microsoft Store, Apple App Store, or Google Play Store.
• Use the app to connect your printer and enable scanning features.

Run the HP Print and Scan Doctor:

• HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 
• Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 
  When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities. 
  Link: https://support.hp.com/in-en/help/printscandoctor

Check Network Connection:

• Ensure your printer and computer are connected to the same Wi-Fi network.
• Run a network test from the printer's control panel to confirm connectivity.

Update Firmware:

• While on the HP Support page, check for any firmware updates for your printer.
• Install the updates to ensure compatibility and functionality.

Let me know how these steps work for you or if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye