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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-25-2022 04:36 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Since going to Windows 10 my Envy 5530 has had problems being recognized as a scanner. There is no issue printing. When I first went to Windows  I needed to reinstall the drivers and it worked off and on. Recently it stopped being recognized as a scanner by anything I have tried. I updated the drivers again and the printer firmware. Trying to fix it with HP Print and Scan Doctor 5.6.5 it stops with X-Device Manager,  

When I went through the troubleshooting checklist  on the HP site, I get these instructions

'

Make sure the Digital Imaging Monitor is running

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the control panel.

Search Windows for c:\Program Files (x86)\HP\digital imaging\bin, then press Enter.

A window opens showing the contents of the bin folder.

From the bin folder, find and double-click hpqste08.exe...."

 

I am not able to find that hpqste08,exe file anywhere.

At this point, I am running out of ideas. 

What next?

 

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