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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy 5540

I haven't used my scanner in awhile and when I tried to scan something using the HP Scan and Capture program (like I always have before), it keeps saying "device offline".  I printed these documents from email, works just fine so obviously, "online", 30 seconds later, try to scan, says "device offline".  Tried to hit Scan on device, says "no computer found", even though I'm printing from my computer to the same device!   I'm using a hardline usb cable and it doesn't move between times I print and try to scan.  Printed out several documents, still won't scan.  Tried all the troubleshooting advice on HP website.  Nothing changes.

 

 

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