cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
fetz
New member
3 1 0 0
Message 1 of 3
118
Flag Post

Envy 6022: Cannot scan over wifi, printing is fine

HP Recommended
envy 6022
macOS 10.15 Catalina

Suddenly my new HP Ency 6022 stopped scanning. I am on a Mac 2013 MBP, 10.15.7 Catalina. Connected with Bonjour, Secure Airprint.

I can print over wifi fine, so wifi connection seems ok.

Using the web portal, i see only 'an error has occured'.
Image Capture-- 'the scanner failed to complete the overview scan', cannot scan after that.
HP easy scan-- i click 'scan' and very quickly the window pops up with 'scan complete, more to scan?' - when nothing has happened.

HP smart scan - don't want to use it, since i don't want anything to do with cloud services and being forced to make an account. I did the diagnosis there, which told me only 'printer offline issue not fixed'. But it is online, since i can print.

I reset the prt system in the Mac. Reset the printer. No firmware/software updates available.

Does wifi direct need to be on? It wasn't before, but i turned it on, after having to choose 2.4ghz setting, and i still had the same problem.

Please. Any suggestions on where to look? I have been reading and searching for hours now.

Not impressed with this new unit......

2 REPLIES 2
fetz
Author
New member
3 1 0 0
Message 2 of 3
Flag Post
HP Recommended

After hours and hours of researching and worrying, what was the problem?

The lid of the scanner was up [tshirt i was trying to  scan] and the scanner will not scan if the top is up.

After having this idea, i put something to weigh down that little button and was able to scan.

Really nice work, you guys. No warning about it, no alert, no sensible information. What an opaque system. The help system too. Nowhere to call, pointless bot 'helper' online.....

Reply
0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
25,736 25,616 1,414 1,485
Message 3 of 3
Flag Post
HP Recommended

@fetz

 

Welcome to the HP support community.

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation