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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Envy 7640 Automatic Fax to PC output.pdf blank files 1KB in ...

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07-04-2016 09:29 PM
Yeah, I don't blame you for suggesting things like that, you're right, it could be anything.
I do get annoyed with people who just skim through and don't pay attention to what I type. I consider it to be a job half-done. It's not like I have other options to relay a message. However, I digress.
If this helps anyone, it's the printer firmware. It gets stuck after a while and nothing will get it to snap out of it outside of a reset to factory defaults. The firmware version does not matter as of July 2016. If anything is released in the future, that may no longer be the case.
So that's the solution: reset the 7640 to factory defaults and fax to pc / archiving will work again. Doing what I did will just waste your time. I would go with the reset first, then figure out if anything else is to blame.
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