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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Envy 7640 will print but not scan

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Envy 7640

Printer will print but not scan

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Hi @Rocky1,


I'd like to help!


To assist better -


  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  2. How is the printer connected to your device Wi-Fi or USB?
  3. Are you able to make copies using the printer?
  4. Are you using HP Smart or HP Scan to scan?


Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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