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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-12-2021 02:28 PM

HP Recommended
Product: Office Jet 3830
Operating System: macOS 11.0 Big Sur

Since last update on Big sur, image capture won't connect with Office jet 3830.  Rather, I get an error message, 
"-21345".  Have called HP, they say its a Mac problem, and, guess what, Apple says it is HP.  Any thoughts?

 

John

 

Category:
3 people had the same question
1 REPLY 1

‎06-16-2021 09:37 AM

HP Recommended

@R3YNJ3

 

Welcome to the HP support community.

 

I understand that you are getting issues with the image capture after the Mac update.

This could be an issue with the improper Mac update, follow these steps to fix the issue.

Update macOS and its apps again

  1. From the Apple menu  in the corner of your screen, choose System Preferences.
  2. Click Software Update.
  3. If any updates or upgrades are available, click Update Now or Upgrade Now to install them. When Software Update says that your Mac is up to date, then macOS and all of its apps are up to date, including Safari, Messages, Mail, Music, Photos, FaceTime, Calendar, and Books.

Software Update preferences

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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