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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Officejet pro 8620
macOS 10.15 Catalina

I have a Officejet Pro 8620 and have been successfully utilizing its Digital Fax Archive to my iCloud email account for many years. All of a sudden today it stopped working. I ran the wizard and confirmed the info inputed was accurate as it has been for years, clicked the Test button and got this, "The server rejected the user credentials used for authentication. Please enter correct credentials and try again."  Ive double checked all the info, re inputed it over and over. Shut printer off and on as well as computer, and it still won't work. What happened and how do I fix?

3 REPLIES 3
HP Recommended

@DanaMax

 

I reviewed your post and I understand that the digital fax archive is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03448663

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Hi,

I would also suggest to try setting up and using an App Specific Password instead of your standard password:

https://support.apple.com/en-us/HT204397

 

Such an error may occur due to an unsupported security settings for your iCloud account (such as Two Steps Authentication or Two factor security, etc.), and an App Specific Password may bypass this.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

This worked. Thank you for your help/

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