Error IOREF: 65986 AlertID: 6 cable connection failure SMS specification not found.

[thelightone]

My printer shows the following error message:
Error IOREF: 65986AlertID: 6 cable connection failure
SMS specification not found.
I would like to get rid of this.
I have read this post: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Laser-jet-4101/td-p/8999436
Unfortunately, the solution points listed there did not work for me.

However, the error seems to affect connectivity.
Printing works with USB and scanning from the PC also works.
The printer also appears on the PC, but the printer queue is not processed. The print jobs also do not appear in the job list on the printer itself.

[Raj_05]

Hi @thelightone,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error you're encountering, Error IOREF: 65986 AlertID: 6 cable connection failure, indicates an issue with the network connectivity of your HP LaserJet Pro MFP 4102dwe printer. Let's go through a series of troubleshooting steps to address this issue.

Check Network Cable and Connections

1. Inspect the Ethernet Cable: Ensure that the Ethernet cable is securely connected to both the printer and the network router or switch. If possible, try using a different Ethernet cable.
2. Check the Network Port: Make sure the network port on the printer is not damaged. Try connecting the cable to a different port on your router or switch.

Restart Network Devices

1. Restart the Printer: Turn off the printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.
2. Restart Network Equipment: Restart your router and any switches or hubs connected to the network.

Verify Network Settings

1. Printer's Network Configuration:
   • Access the printer's control panel.
   • Navigate to Network Settings and ensure that the printer is set to use DHCP or has the correct static IP address if applicable.
2. Print a Network Configuration Page:
   • This will help you verify if the printer is properly connected to the network. Follow your printer’s manual to print this page and check the network status.

Update Firmware

1. Check for Firmware Updates:
   • Visit the HP Support website and check if there are any firmware updates available for your printer model.
   • Download and install the latest firmware following the provided instructions.

[Raj_05]

Reset Network Settings

1. Reset Network Settings:
   • On the printer's control panel, go to Network Settings and look for an option to reset network settings.
   • After resetting, reconfigure the network settings and reconnect to your network.

Reconfigure Printer on PC

1. Remove and Re-add Printer:
   • On your PC, go to Control Panel > Devices and Printers.
   • Remove the HP LaserJet Pro MFP 4102dwe printer.
   • Re-add the printer by clicking on Add a Printer and follow the instructions to reconnect it to the network.

Advanced Troubleshooting

1. Check Printer Logs:
   • Access the printer’s control panel or web interface to check for any logs that might give more details on the connection failure.

Additional Considerations

• Firewall/Security Software: Ensure that any firewall or security software on your network is not blocking the printer’s connection.
• IP Address Conflicts: Make sure there are no IP address conflicts on your network. If multiple devices have the same IP address, it can cause connectivity issues.

By following these steps, you should be able to resolve the network connectivity issue with your HP LaserJet Pro MFP 4102dwe printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support