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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-23-2021 09:42 AM

HP Recommended
Product: HP Smart
Operating System: Microsoft Windows 10 (64-bit)

Error message must be on HP Server permissions and after TWO HOURS I am very unhappy with HP.

Scanner works from desktop.

HP Smart will not scan or fax from laptop ANYMORE

HP Smart will sell me ink from laptop - shows printer ink levels so coms OK

HP Smart was reloaded on laptop

Account password reset a dizzying number of times as this error code keeps appearing when I try to scan after reload or password reset.

Printer HP Office Jet 8600 software 'most current' checked on printer Set Up

Beyond IRRITATING - please help

Category:
1 REPLY 1

‎09-28-2021 08:08 AM

HP Recommended

@Top_Cat59

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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