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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2024 11:55 AM

HP Recommended

HP officejet 8015e

 

Error code 0XB80937EA

Category:
1 REPLY 1

‎01-08-2024 07:42 AM

HP Recommended

Hi @KatWill,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

The error code 0XB80937EA on an HP OfficeJet printer typically indicates a hardware or firmware issue. Here are some steps you can try to resolve the issue.

 

  • Restart the Printer: Turn off the printer, disconnect the power cord, and wait for about 60 seconds. Then, reconnect the power cord and turn on the printer. Check if the error persists.
  • Update Firmware: Ensure that your printer has the latest firmware installed. Visit the official HP website, go to the support section, and download the latest firmware for your HP OfficeJet 8015e model. Follow the instructions provided by HP to update the firmware.
  • Check for Paper Jams: Ensure there are no paper jams or obstructions in the paper path. Open the printer's access doors and carefully remove any stuck paper.
  • Inspect for Foreign Objects: Check the printer for any foreign objects such as paper clips, pens, or debris that may be causing the error.
  • Reset the Printer: Perform a power reset by turning off the printer, unplugging the power cord, and waiting for a few minutes before plugging it back in and turning it on.
  • Run HP Print and Scan Doctor: HP provides a tool called "HP Print and Scan Doctor" that can automatically diagnose and resolve printing problems. Download and run this tool to check for and fix any issues with your printer.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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