Error code 0x61011beb

[Juraliebe]

Hello,
I have had the following error message on the screen of my HP OfficeJet 6500 A for weeks

"0x61011beb"

I have already reset the printer and cleaned the print head.
The printer manual does not help me.
There are no original HP ink cartridges inserted.

[Mans]

@Juraliebe 

Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

If the problem persists, please update the printer's firmware using USB connection as described in the following HP document:
Updating or Upgrading Printer Firmware

Don't hesitate to contact us in case of need.

Best regards,