• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-06-2021 12:21 PM

HP Recommended
Product: Envy Pro 6432
Operating System: Microsoft Windows 7 (64-bit)

Ho installato una Envy Pro 6432 e tutto sembrava ok. la stampa andava bene. ma appena ho provato una scansione il programma HP Scan mi dice impossibile trovare HP Envy Pro 6400 series. ho provato con HP Print and Scan Doctor e mi dice che il driver di scansione non riesce a comunicare con il prodotto. 

Ho aggiornato windows 7 Pro. Ho aggiornat tutti i driver con DriverEasy, ho disinstallato e reinstallato la Envy, ho provato sia tramite WiFi che tramite USB. Nulla da fare.... La stampa è OK lo scanner morto. Aiitatemi. Il pc cher uso è un notebook HP Elitebook 8460p. ho provato anche a disabilitare Firewall e Norton, ma senza successo.

Ho poi provato ad installare la stampante su un desktop Lenovo e su quest'ultimo tutto funziona.

Category:
1 REPLY 1

‎05-09-2021 04:38 AM

HP Recommended

@Enrico60

 

Hi! Welcome to the English HP support community!

 

If you prefer to post your question in your preferred language, see the below options that are available. German: HP Kundenforum Spanish: Foro de usuarios de HP French: Forum des utilisateurs Portuguese: Fórum dos usuários HP Chinese: 惠普个人客户支持论坛 Korean: HP 지식커뮤니티 Alternatively, please feel free to post a revised message in English.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.