cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
26
Flag Post

Everyother scan page is up side down, can not correct with recommendations!

HP Recommended
Officejet Pro 6978
Microsoft Windows 10 (64-bit)

I am having the same issue and I have done all the recommendations in the last threads and it still doesn't work. I all so now cant edit it to turn the pages to the correct right-side up. This is a really bad bug that makes my doing business at home during a pandemic extremely difficult.

1 REPLY 1
Level 16
Level 16
29,569 29,303 2,633 9,761
Message 2 of 2
Flag Post
HP Recommended

@KCC5 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 


@KCC5 wrote:

I am having the same issue and I have done all the recommendations in the last threads and it still doesn't work. I all so now cant edit it to turn the pages to the correct right-side up. This is a really bad bug that makes my doing business at home during a pandemic extremely difficult.


??

 

OR

If you are using HP Smart

Auto-Enhancements > Orientation

Switch OFF the orientation setting.

 

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

What else?

 

If you have not done so, download-save-install the Full Feature Software for the printer

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver
 

 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation