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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 6978
Microsoft Windows 10 (64-bit)

I am having the same issue and I have done all the recommendations in the last threads and it still doesn't work. I all so now cant edit it to turn the pages to the correct right-side up. This is a really bad bug that makes my doing business at home during a pandemic extremely difficult.

1 REPLY 1
HP Recommended

@KCC5 

 

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@KCC5 wrote:

I am having the same issue and I have done all the recommendations in the last threads and it still doesn't work. I all so now cant edit it to turn the pages to the correct right-side up. This is a really bad bug that makes my doing business at home during a pandemic extremely difficult.


??

 

OR

If you are using HP Smart

Auto-Enhancements > Orientation

Switch OFF the orientation setting.

 

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

What else?

 

If you have not done so, download-save-install the Full Feature Software for the printer

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver
 

 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

 

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