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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-11-2021 03:26 PM

HP Recommended
Product: HP Color Laserjet 1312 MFP
Operating System: Microsoft Windows 10 (64-bit)

I got a scanning issue with my HP Color Laserjet 1312 MFP. The output images from the scanner is always faded on the monitor. No issue with the printer except if I printed the scanned images or documents. I sent it to the authorized agent for repair and they charged me for servicing and cleaning as all hardware parts are perfect. I examined it at their place and it was fine. When I used my printer on my computer, the same problem happened: Faint and whitish images. I used the most recent driver on it. I uninstalled it and reinstalled it several times with no avail. I changed the USB connection with new one but again with the same result.

 

I need help. I need an expert opinion to deal with this matter as I fed up with all solutions available. The same result with other computers/laptops at home on USB connection.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2021 12:37 AM

HP Recommended

@Mohamed_NS

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-21-2021 12:37 AM

HP Recommended

@Mohamed_NS

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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