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Locked

‎06-01-2023 09:14 AM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I did a hard factory reset several weeks ago to fix a scan issue.  However,

a receive an error the fax is  " not receiving faxes"   What setting needs to be

enabled to receive faxes both for auto-receive and for manual?

The second issue is I can't change the settings because the printer is LOCKED by administrator (ME).

Thank you for your recommendations

Category:
1 REPLY 1

‎06-03-2023 03:29 PM

HP Recommended

Hi @ark210,

 

Welcome to the HP Support Community
I understand you are not able to send/receive a fax. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.
Click here  HP printers - Use HP Digital Fax to receive faxes to a computer or email

 

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run fax test

Check the result.

 

Send a one-page black and white text fax to 1-**bleep**-HPFaxme (1-**bleep**-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

Take care and have a good day.
Gaya1239 – HP Support.
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