Fax capability has disappeared from my printer. I need help!

[Roseann4]

My printer fax capability has disappeared from the printer.  What am I to do?

[Raj_05]

Hi @Roseann4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the fax capability has disappeared from your HP ENVY Inspire 7955e All-In-One Printer, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem.

• Check Printer Settings: First, ensure that the fax settings haven't been accidentally disabled. Navigate through the printer's menu options to see if you can find any settings related to faxing and ensure they are enabled.
• Restart Printer: Sometimes, a simple restart can resolve various issues. Turn off the printer, wait for a minute or two, and then turn it back on. This might refresh the printer's settings and restore the fax capability.
• Update Firmware: Make sure your printer's firmware is up to date. Sometimes, software updates can address bugs or issues that might cause features to disappear. You can usually update the firmware through the printer's settings menu or by visiting the HP website for instructions.
• Check Connections: Ensure that all cables connecting the printer to the phone line or network are securely plugged in. A loose connection could cause the fax feature to malfunction.
• Reset Printer: If none of the above steps work, you might consider performing a factory reset on the printer. Keep in mind that this will reset all settings to their default values, so you'll need to reconfigure the printer afterward.

By following these steps, you should be able to identify and potentially resolve the issue with the fax capability on your HP ENVY Inspire 7955e All-In-One Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support