Fax to network Folder not working

[flipstergubs]

I installed fax to network folder.  worked one time, then stopped.  reloaded the fax to network folder setup, tested, ok.  Now no faxes go to the folder

[sandytechy20]

@flipstergubs 

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

Are you getting any error messages?

[flipstergubs]

no error messages, it just doesn't work

[Raj_05]

Hi @flipstergubs,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with faxing to a network folder using your HP LaserJet Pro MFP M227fdw. I can provide you with some troubleshooting steps to help resolve the problem.

• Check network connectivity: Ensure that your printer is connected to the same network as the computer or server hosting the network folder. Verify that the network connection is stable and that you can access other network resources.
• Verify folder permissions: Make sure that the network folder has the appropriate permissions set up to allow the printer to write files to it. Ensure that the printer's network credentials (username and password) match the credentials required to access the folder.
• Test folder accessibility: From a computer connected to the same network, try accessing the network folder using the same credentials that you've configured on the printer. This step will help verify if there are any network or permission-related issues preventing access to the folder.
• Update printer firmware: Visit the HP Support website and check if there are any firmware updates available for your LaserJet Pro MFP M227fdw. Updating the printer's firmware can sometimes resolve compatibility issues or bugs related to network functionality.
• Reset printer settings: If you've made any changes to the printer settings, consider resetting them to their default values. This action can help eliminate any configuration issues that may be affecting the fax-to-network-folder feature.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support