Fax

[Princessginger]

I have the hp office jet pro 8720 I can’t get it to fax

[A_Gayathri]

Hi @Princessginger,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble faxing with your HP OfficeJet Pro 8720 printer, 

here are some steps you can follow to troubleshoot the issue:

Check Fax Connections:

• Ensure that the phone line is securely connected to the Line port on the printer and to the wall jack.
• If you're using a VoIP service, make sure it supports faxing. Some VoIP services may require adjustments to settings or adapters to support faxing.

Verify Fax Settings:

• Press the "Fax" button on the printer's control panel.
• Check the settings such as the fax number, country/region settings, and any dialing prefixes or restrictions that may apply.
• Make sure the printer is set to "Auto Answer" if you want it to pick up incoming faxes automatically.

Fax Quality and Signal:

• Poor line quality can affect fax transmission. Check if you can make voice calls using the same phone line without issues.
• If you hear noise or static on the line, contact your telephone service provider to check the line quality.

Test Fax Functionality:

• Send a test fax to a known working fax machine to verify if the issue is with sending or receiving faxes.
• You can also use the printer's built-in fax test to check its functionality. Look for an option like "Fax Setup" or "Fax Tools" on the printer's control panel.

Update Firmware and Software: Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. You can check for updates through the printer's control panel or via HP's support website.
• Make sure you have the latest printer driver and software installed on your computer. Sometimes, outdated software can cause faxing issues.

Reset or Restart the Printer:

• Power cycle the printer by turning it off, unplugging it from power for about 30 seconds, and then plugging it back in.
• Restart your computer and try faxing again after both the printer and computer have restarted.

Check Fax Memory:

• If the printer's memory is full, it may not be able to receive new faxes. Check the printer's memory settings and clear out any stored faxes if necessary.

Refer to this document: HP OfficeJet Pro 8720 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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